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Frequently Asked Questions - IDs

• Who are the contacts?
• Why is AR41-GANDI my technical contact?
• Is the information I give you made public?
• Can you hide them?
• What if I lose my ID?
• What if I lose my password?
• I have got an ID at another registrar but it does not work at Gandi

Contacts are people entitled to act legally or technically on behalf of the owner of the domaine name.

• Administrative contact : any entity entitled to answer any legal questions concerning the domain name. It is often the owner of the domain name. This contact can make all modifications, specifically it can change the list of contacts.
• Technical contact : any entity entitled to take technical decisions concerning the domain name. If your DNS are managed by Gandi (see our DNS section), the technical contact is AR41-GANDI (Gandi staff). This contact can change nameservers of the domain name
• Billing contact : any entity that receive the registration and renewal invoices made under his name as well as our renewal reminders. This contact can not make changes to the domain name, just have access at any time to online invoices.

For any DNS managed by Gandi (see our DNS section), the technical contact is AR41-GANDI. Should you have any problems with your domain name server, get in touch with your technical contact.

Subject to the provisions of section VI.3 of our Registration Agreement (cf http://www.gandi.net/contract.en.txt), some information including your name, address, phone and fax numbers, domain name, IP and names of nameservers and addresses will be made public by Gandi in accordance with the rules imposed by ICANN.

No. When registering a domain name you agree to comply with the Gandi's Registration Agreement.

Search for your domain name in Whois on our website. Your domain contacts (i.e. your IDs) will appear.

You can also search by name or email.

To make a change you need to enter your ID and your password. If you do not remember what your password is you only have to ask it to be sent back to you. Just fill the form with your handle (don't forget that !) and click the link ``I forgot my password''.
Within one hour we will send an e-mail with your password to the contact's e-mail address. It is thus important that the e-mail address you provide us with be valid and durable.

If your email address is incorrect/not valid anymore, this procedure will not work. In that case you will need to download the following document (you need Acrobat Reader, available on http://www.adobe.com/products/acrobat/readstep2.html ): ``Change of email address for a Gandi handle'' ( http://www.gandi.net/docs/en/change_email.pdf ), print it, conform yourself to the procedure explained in it, and send everything by postal mail to Gandi.

Every registrar has got its own IDs. These IDs do not work at other registrars. Therefore you have to create an ID at Gandi, through our Administration section.

URL of this document : http://www.gandi.net/faq/ids.html